Comcast is not an unusual name in telecommunication industry; it is the world’s largest cable television provider .Comcast was established in 1963 with the name of American Cable System cable system and was founded by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky. The company was again integrated in 1969 with another name “Comcast Corporation”. It’s headquarter is based in Philadelphia, Pennsylvania with corporate offices in Atlanta, Detroit, Denver, and Manchester serving both the residential consumers as well as corporate clients. Comcast today has a major focus on vertical like broadband, e-commerce, cable and content. It has an assortment network known as Comcast Network, available entirely for Comcast and Cablevision subscribers. Comcast cable consists of E! Entertainment Television, The style network, G4, Golf Channel and TV One.

Address and Contact Details:

1 Comcast Center,
Philadelphia, PA 19103
United States.
Ph: 215-286-1700 or toll free number 800-266-2278.

Product Range

Some of key offerings of Comcast include

High speed internet.
Digital voice.
High-Speed 2go& home networks.
Comcast is adding HD movies, TV shows, music videos on its demand service.

Senior management at Comcast includes the following executives

Brian L Roberts CEO
Ralph J. Roberts Founder and Chairman
Stephen B. Burke C.O.O
Michael J. Angelakis Chief Financial Officer
Amy L. Banse Senior Vice President
Arthur R. Block Senior Vice President
Kristine Dankenbrink Senior Vice President, Taxation

For further details on Comcast management please click here

Areas Serviced

Till the end of December 2009, Comcast served customers in 39 states and the District of Columbia with 23.6 million cable customers, 7.6 million voice customers and around 15.9 million Internet service customers, with a blistering speed of 12Mbps and Security Suite at $120 Value which is valued lower than $19.99/MO for 6 months.

Cost of Products

Comcast offers a whole boquet of products and services. We have listed a few here
for your quick reference.

Comcast digital cable – $49.99/MO for 6 months facilitating 270 popular channels

Comcast digital voice – $29.99/MO, for 6 months providing boundless local and nationwide long distance calling.

For further details on products please click here

Pros

On-demand network and a decent number of channels with comprehensible facilities.
Fast Internet connections and relatively accurate broadband speed claims.
High-quality video/audio with on screen guide.
Provisional price reduction.
Cable TV with the channels you like, all in one package or individual, at a very squat monthly charges within the Competitive prices.

Cons

There are certain cases of prices driven by hidden fee.
Incidents of Bait-and-switch billing have been reported.
Signals get frequently interrupted
There are so many cases of billing errors

Complaints:

Customer service is not satisfactory at par.
Unwillingness in addressing issues.
Some customers have complained about records being not maintained accurately.

Comcast however appears to be taking notice of customer grievances. To overcome some of its bottlenecks in service delivery Comcast is about to launch a new automated diagnostic/troubleshooting portal, called Grand Slam that helps their agents for rapidly and precisely resolving customer issues.